24-Hour Response
All service requests acknowledged within 24 hours. Critical issues escalated immediately to our engineering team.
Support
After-Sales Service
Comprehensive support, fast response times, and a commitment to keeping your Jingpeng displays performing at their best — long after installation.
Our commitment
Service you can count on
3-Year Warranty
Standard 3-year warranty covering parts and labor. Extended coverage options available for enterprise deployments.
Spare Parts Stock
Critical components and modules kept in stock at our Shenzhen, New York, and Berlin warehouses for fast replacement.
Global Support Network
Certified service partners in 40+ countries. On-site support available for large-scale installations.
How it works
Our support process
Contact Support
Reach out via email, phone, or our online support portal. Provide your unit serial number and issue description.
Diagnosis
Our technical team reviews your case, performs remote diagnostics when possible, and identifies the root cause.
Resolution
We provide a solution — whether it's remote guidance, replacement parts, or scheduling an on-site visit.
Follow-Up
After resolution, we follow up to ensure everything is working perfectly and document the case for future reference.
Tagline
Frequently Asked Questions
What is the standard warranty period?
All LUMEX displays come with a 3‑year standard warranty covering parts and labor. Extended warranty options are available for enterprise and mission-critical installations.
What if I need a replacement part?
We maintain stock of critical components including LED modules, power supplies, and control boards at our warehouses. Replacement parts are typically shipped within 1–2 business days.
Do you offer on-site support?
Yes, through our global network of certified service partners. On-site support is available for large-scale installations, complex issues, or warranty-covered repairs.
How do I update firmware?
Firmware updates are available through our support portal. Each update includes detailed installation instructions. We recommend scheduling updates during off-hours.
What's the typical response time?
All support requests are acknowledged within 24 hours. Critical issues are escalated immediately and typically receive a response within 2–4 hours.
Do you provide training for maintenance?
Yes, we offer training sessions for your technical team — both remote and on-site. We also provide detailed maintenance guides and video tutorials.
Need help now?
We're here to support you?
Whether you need technical support, spare parts, or assistance with installation — our team is ready to help. Don't hesitate to reach out.